Online items are to be returned in original packaging with proof of purchase via mail.

The following items can be used as proof of purchase: original receipt; gift receipt; or parcel tag does not charge re-stocking fees. Just follow the instructions and check the table below to make sure your items are returnable.

What you’ll need to return your item(s):

  1. The original receipts (invoices) from your purchase – for online orders, please login and get your invoice
  2. Original method of payment (If a gift card was used and was discarded, please proceed to a retail store where the refund will be processed on a new gift card. If PayPal was used, your PayPal account will be credited for the return amount. There are no fees for using PayPal. If your PayPal account is no longer active, please contact us via
  3. Original packaging and all items originally included by the manufacturer or (including all manuals, accessories and gifts with purchase or other included or bonus items). 
  4. Your name, address, phone number and signature.  Valid government-issued photo ID may be requested to confirm this information.  

IMPORTANT: In the event that a returned order has items missing, the order may be refused, or the value of the missing materials, including gifts with purchase or other included or bonus items (e.g. a gift card), may be deducted from the total credit amount.

Return Period by Product Type  

For online purchases, the return period begins on the date the items are delivered.

Returnable within 30-Days of Purchase dateReturnable within 30-Days of Purchase date – only if unopened*Returnable within 14-Days of Purchase dateNot Returnable
Items not listed in other categories or subject to the limitations set out below.Apparel, Bedding & Linens* Baby & Juvenile Products Batteries Beauty, Grooming & Personal Products Blank Media (Digital Memory, Hard Drives, etc.) Child Safety (Gates, Car Seats, etc.) Cleaning Supplies & Chemicals Computer Components & Upgrades Portable storage media and hardware Fashion Apparel* Fitness Accessories Furniture* Headphones & earphones (all types) Hobby-Grade R/Cs Mattresses* Musical Instruments Consumables Office Supplies (Paper, Writing Instruments, etc.) Office Supply Consumables (Ink, Toner, etc.) Pet Supplies Photo Film Safety Goods Software & Entertainment Media Wind Instruments such as Harmonicas  Air Conditioners Camera Lens and Flash Cell Phones and Wireless Devices** (15 days – see below***) Computers, Laptops & Tablets Digital Cameras & Camcorders DJ & Karaoke Equipment Monitors Portable DVD Players Printers Radar Detectors Seasonal Holiday Goods  Books, Magazines & Copyright Materials Digital Downloads Earrings Food, Vitamins & Supplements Intimate Products Pre-Paid Cards Services, Deliveries & Installations

*Apparel, fashion apparel, linens and bedding must be unused, unworn (if applicable), unlaundered and still have the original tags attached. Furniture must be unassembled and still in the original packaging. Mattresses must be unsoiled, undamaged, and show no signs of use.

**If you are returning an iPhone/iPad/iPod purchased after September 20th, 2013 or that has had the software updated after September 18th, 2013, you will need to turn off the ‘Activation lock’ feature before returning the device. How to disable ‘Activation lock’.

*** adheres to the CRTC Wireless Code of conduct and the rights of the consumer.  Subject to usage restrictions set by the carriers, cell phones may be returned within up to 15 days of the purchase date, or up to 30 days after purchase for those who have self-identified themselves as a person with a disability.  Wireless Code of Canada:

How to return online orders
When you receive your package, we ask that you examine it closely prior to opening the factory sealed product packaging.  If you are not satisfied with your order, you may exchange or return your product at any retail store in Canada, even if you placed your order using PayPal, Stripe or other. For your convenience, we also accept returns by mail for orders that were shipped directly to you. Please contact us at to request your Return Merchandise Authorization (RMA) number. It will take approximately 2 business days before an RMA is issued to you. IMPORTANT: Packages returned without an RMA number will be refused. Your RMA number is valid for 14 days.

Shipping and handling (S&H) charges are non-refundable; however, we will gladly refund your original shipping cost if you are returning an item because of an error on our part or we have determined that the product is defective.

How to return Scheduled Delivery items, Service Plans, and large furniture
For information on how to return large items that required Scheduled Delivery, Performance Service Plans, large furniture, or other special items, please contact us at 514-9317896 or click on the link in your Scheduled Delivery Notification email to correspond directly with our Home Delivery experts and determine if the item will require pickup.

How to return free gifts, included or bonus items, bundles, and fees
All products (both defective and non-defective) must be returned in their original purchase condition, with the original packing material, blank warranty cards, manuals and any other item or accessory provided by the manufacturer. If the purchase included a free gift, or an included or bonus item, to qualify for a refund, the free gift, included or bonus item must also be returned.

If you purchased an item as part of a bundle package, you may return that item separately. However, if you decide to break up that bundle by returning an item, the price of all items in the bundle reverts to what they would be if they were purchased individually. Therefore, you will receive a refund for the returned item that is less than the price you paid for it when you purchased it as part of a bundle.

If you were charged an environmental handling fee with your purchase, the fee will be refunded as well along with the cost of the item(s).

Returns and exchanges of defective products require your name, address, phone number and signature for audit and fraud prevention purposes. A valid photo ID may be requested to confirm this information. Returns with the original receipt will be made to the original method of payment. Store credit will be given for returns with gift receipts.

Product category examples
Fashion Apparel – Sunglasses, Jewellery (excluding earrings), Watches, etc.
Blank Media – Items such as CD’s, DVD’s, Digital Memory, USB Flash Drives, etc.
Musical Instruments Consumables – Guitar Strings, Microphones, etc.
Beauty, Grooming & Personal Products – Electric Razors, Skin Care Products, Cosmetics, Press on Nails, etc.
Safety Goods – First Aid Equipment, Ear Plugs, Eye protection, etc.
Software & Entertainment Media – Music, Videos, Video Game Software, Computer Software, etc.
Seasonal Holiday Goods – Christmas Lighting, Halloween Costumes, Easter Decorations, etc.
Pre-Paid Cards – and other Gift Cards, Gaming Cards, Loadable Cards, Content Cards, etc
Intimate Products – Swim Wear, Under Garments, Earrings and other piercing goods, Sexual Health, etc. 

International Returns: Products Returned After 30 days. See our International Returns Policies Here

Terms and conditions are subject to change without notice. 

Updated: 2021-04-12